Pre-authorisation is required in all cases of scheduled hospitalisation, outpatient surgery, medical transportation, and high cost scans, such as MRI, PET and CT. Failure to obtain pre-authorisation will reduce benefits payable by 25%.
To receive pre-authorisation, contact MAI seven working days before planned treatment and submit any estimates, medical reports or invoices via either:
The Integra Global yourHealth app
INT: +33 184 780 368
US: +1 800 340 3127 (toll-free)
ASIA: +852 3106 7595
Accessing Care in the US
All treatment in the US must be pre-authorised.
Utilising the UnitedHealthcare network simplifies your pre-authorisation process in the US. To find a UnitedHealthcare provider in your vicinity, click on the below link and choose: UnitedHealthcare Options PPO
Please be sure to bring your membership card with you as it contains valuable information for your provider to access the UnitedHealthcare network. Failure to provide this information could result in you paying the difference between the network rate and the providers normal charge.
For Provider Services (US Medical Claims only):
Call: +1 800 718 1293
(inpatient notification required)
UHC Electronic Payer ID: 87726
Network: UnitedHealthcare Options PPO
P.O. Box 740372,
Atlanta, GA 30374-0372