International Medical Insurance Policies: Personal Health & Premier Member Services
We have designed our Member Services section so that you can quickly and effortlessly find the information you need. Whether you need to pay your international health insurance premium, download a claim form, find a medical provider or add a dependent, all the information is here at your fingertips. But should you need any assistance with your medical insurance abroad or even at home in the US, we are more than happy to help you out. Give us a ring or drop us an e-mail and we will be happy to assist you with your expatriate medical insurance plan.
To use our member service section for all our international health insurance policies, please choose your topic on the Menu above. If you cannot find what you are looking for, we would be happy to help you out.
Important Contact Numbers
If you are still with Colonial Medical as the Underwriter, please click here for contact numbers and procedures.
General Enquiries and Plan Information
| Telephone: | |
| U.K: | 0 808 101 3483 (toll-free) |
| Germany: | 06221 825 650 |
| North America: | 1 888 753 1377 (toll-free) |
| Worldwide: | +1 888 753 1377 |
| Fax: | |
| International | +1 800 774 3608 (toll-free North America) |
Emergency Contact Information - 24hr Worldwide Assistance
| Telephone: | |
| Worldwide: | +33 1 41 61 25 63 (call collect) |
Accessing Care in the U.S. - U.S. Verification of Benefits, Pre-certification and Admissions
All treatment in the U.S. must be pre-certified. Make sure your provider pre-certifies your medical treatment. Utilizing the UnitedHealthcare network simplifies your pre-certification process and claims filing. To find a UnitedHealthcare provider in your vicinity go to:
www.myuhc.comChoose: UnitedHealthcare Options PPO
Please be sure to bring your membership card with you as it is contains valuable information for your provider to access the UnitedHealthcare network. Failure to provide this information could result in you paying the difference between the network rate and the providers normal charge
For Provider Services (US Claims only):
| (Medical Claims) call: | 1 800 718 1293 (inpatient notification required) |
| UHC Electronic Payer ID: 87726 | |
| Network: UnitedHealthcare Options PPO | |
| Submit claims: | UnitedHealth International, P.O. Box 740372, Atlanta, GA 30374-0372 |
Medical Insurance Services Abroad: Pre-certification
Pre-authorization is required in all cases where covered medical services are to exceed USD $500. In addition, pre-authorization is required for all In-patient hospitalization and out-patient surgery
To pre-authorize call our 24hr medical hotline:
| Telephone: | |
| Worldwide: | +33 1 41 61 25 63 (call collect) |
You may also use this number for help in finding a medical provider abroad (outside the U.S.) and travel assistance services.
You can also pre-certify by calling us during office hours:
| Telephone: | |
| Europe: | +44 1444 444 960 |
| Asia: | +86 400 41 8850 570 |